This policy explains how to contact support and what response times you can expect.

Contact Channels

Email: admin@bashartasslak.com

WhatsApp: Chat with admin

Support Hours

Sunday to Thursday, 9:00 AM to 6:00 PM (Asia/Amman).

Response Time SLA

General questions: within 24 business hours.

Account access issues: within 12 business hours.

Critical platform issues: initial response within 4 business hours.

Access Requests

Course membership/access requests are reviewed in the order received. Most requests are processed within 1 business day after payment/approval confirmation.

Escalation

If your issue is unresolved after 2 business days, reply to your support thread with subject line: Escalation Request.